- When will my package arrive? How long are shipping times?
Your products will typically ship within three business days of your order, and then take 10 to 15 business days to reach your doorstep. Each product at Clementine's boutique has an estimated delivery time that you can find in the product description.
Please email firstname.lastname@example.org with any questions and we'll always be happy to help. Thank you for your patience :)
- What methods of payment do you accept?
We accept PayPal and all major credit cards.
- What if I need to modify my order?
If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.
- How do I cancel my order?
Orders cannot be canceled after they are placed.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, provide a picture and we’ll give you a refund. You won’t be asked to ship the product back to us.
- Do you provide tracking information?
Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us at email@example.com
- I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
- Do you accept orders placed outside of the United States?
We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
Thank you for reading. If you have additional questions, please contact us at firstname.lastname@example.org